02-13-2013 02:17 PM
what does over the air mean? sorry, i am not good with technical stuff. Where do i find the knowledge base? thanks
When i switched it on this morning, the software icon has an alert and i went through the processes and it advised me to delete some unused apps which i did do and then since lunctime today (approx7 hours) it has been stuck on backing up. I didnt get the chance to switch WIFI on before it has been processing and i am getting concerned it will never work again
I mean you did the Update from within your device , not from your PC or using Desktop Software .
And also don't worry it might work again , I had already provided the Knowledge Base link , but still here it is KB10144 . Just follow the instruction I hope it will be able to recover your device .
02-13-2013 02:21 PM
thanks, i live in hope - i am just installing the blackberry software to my laptop - i have never used it this way and will follow the instructions you have given me - thanks very much :-)
02-13-2013 02:29 PM
Good luck and let us know if you feel any issue