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BlackBerry® Curve™

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joseph5639
Posts: 1
Registered: ‎10-22-2012
My Device: blackberry curve 9360
My Carrier: t-mobile

Blackberry charge issue

So three weeks ago before i went to bed i noticed a update was gonna take place so i plugged device into battery cord.  woke up the next morning then noticed that i didnt have a complete charge.  Since then my phone has been not charging completly to now at all.  i connected to my computer a week ago did a update from connecting to the computer it worked for one day with a full charge now its back to the same issue but now not even the computer will allow it to charge. 

 

Any suggestions?????

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Hall of Famer II
sdgardne
Posts: 48,034
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry charge issue

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have your solution, but just in case!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


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