10-22-2012 02:20 AM
So three weeks ago before i went to bed i noticed a update was gonna take place so i plugged device into battery cord. woke up the next morning then noticed that i didnt have a complete charge. Since then my phone has been not charging completly to now at all. i connected to my computer a week ago did a update from connecting to the computer it worked for one day with a full charge now its back to the same issue but now not even the computer will allow it to charge.
11-17-2012 03:06 PM
Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have your solution, but just in case!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!