BlackBerry® Curve™

[oliver962]

Okay so a few weeks ago my blackberry stopped working. i was on it one day on bbm and it died so when i got home i charged it up then went to turn it on but after 2 seconds of the rebooting screen a battery with a red cross appeared giving me the indication my battery was low i let the rebooting process continue but at about three quaters of the way through it froze, so i pulled the battery out after leaving it too frease for over an hour and carried on doing that. it didnt work a few weeks later i tried it again it worked but then today it ran out of charge and when i tried to turn it on it does the same thing even know ii have 100% charge as my other blackberry (which can only use facebook for some reason) said i had 100% in the status option screen please reply asap as i need my blackberry fixing soon!

[sdgardne]

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

1. With the battery inside, connect your BB to the wall charger
2. Leave it alone for 2 hours, no matter what the LED or the display does
3. Remove the battery
4. Wait 15 minutes
5. Insert the battery
6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

---

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!

[oliver962]

what do you do after waiting 2 hours the second time?

[sdgardne]

If it did not boot cleanly by itself, then that test fails. And you move on to the second test.