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BlackBerry® Curve™

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mumsgirl
Posts: 16
Registered: ‎06-20-2011
My Device: curve 8520
My Carrier: vodaphone

Blackberry curve 8520 won't connect to router/network

My children are unable to connect their Blackberrys to the home network with this new router(Thomson Technicolor 582?)  . With the previous router (585?) all they had to do was scan for available networks and then when ours appeared they put in the password.

But with this one when you scan and find the network and try to connect you get the message "this wireless router supports wi-fi protected setup. To connect using a PIN (which your Blackberry will generate), click Next". Then when you click Next you get an 8 number code. it doesn't give you the opportunity to put in the network password.

Please tell me how to connect the Blackberrys to our network. thanks

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry curve 8520 won't connect to router/network

Hi mumsgirl,

 

When you are connecting to your Wi-Fi® network using WPS with the PIN generated on the BlackBerry® smartphone, the PIN will need to be entered into your router. You should be able to access this by logging into the configuration page of your router.

 

Hope this helps.


-FS


 


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