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BlackBerry® Curve™

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Visitor
agt35
Posts: 1
Registered: ‎11-24-2012
My Device: curve 8520
My Carrier: orange

Blackberry curve 8520 wont unlock

My curve 8520 wont unlock. when it goes onto main screen and you press the middle button to unlock it wont let me scroll or select any of the options. the phone charges up ok connects to the compuer. after about 5 seconds the screen goes black any ideas please as i bought the phone in november 2011 so warranty just run out

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry curve 8520 wont unlock

Hey agt35,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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