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sbb
New Contributor
Posts: 3
Registered: ‎08-31-2012
My Device: Curve 9300

Blackberry curve 9300 trackpad is no longer working, how do I fix this?

My trackpad has stopped working - I cannot click it or scroll. This is a huge irritation as I can no longer access anything on my phone unless I type in 'text messages' 'blackberry messenger' etc, and press the enter button.

Before it stopped working it was very tempremental and would scroll rapidly up and down lists or messages without my control.

 

I would like help how to fix this, as I do not want to waste money at a phone shop and I don't want to go without my phone for a number of weeks.

Thank you for any help.

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry curve 9300 trackpad is no longer working, how do I fix this?

Hi sbb

 

Welcome to the Community

 

First please Perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.

 

If problem persist  Update your device software it may help.Have a look at this KB :

 

Trackpad, trackball, or keyboard not working on a BlackBerry smartphone.

 

Try it and let us know.

 

 

Prince


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___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
sbb
New Contributor
Posts: 3
Registered: ‎08-31-2012
My Device: Curve 9300

Re: Blackberry curve 9300 trackpad is no longer working, how do I fix this?

I've done the restart but it doesn't help.

I cannot update my software or do any of the other advice as my scroller doesnt work so I can't get to the options.

 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry curve 9300 trackpad is no longer working, how do I fix this?

 


 

sbb wrote :

 

I've done the restart but it doesn't help.

I cannot update my software or do any of the other advice as my scroller doesnt work so I can't get to the options.

 


 

Hi sbb

 

                  If you are unable to do any of those Resolutions suggested in the Knowledge Base then I think replacing your Trackpad is the last option left.

 

 

Prince

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
sbb
New Contributor
Posts: 3
Registered: ‎08-31-2012
My Device: Curve 9300

Re: Blackberry curve 9300 trackpad is no longer working, how do I fix this?

Okay thank you.

How much will this be and how long does it take?

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry curve 9300 trackpad is no longer working, how do I fix this?

[ Edited ]

Hi sbb

 

 

                  It will be better if you contact any service center or a repair shop for the purpose they can give you the exact figure and time it will take.

 

 

 

Prince

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Member
Posts: 3
Registered: ‎04-07-2013
My Device: BlackBerry Curve 9300

Re: Blackberry curve 9300 trackpad is no longer working, how do I fix this?

I have a solution that SHOULD work for everyone;

First: Remove the BlackBerry's back cover.
Second: Remove the battery
Third: Remove the Sim Card.
Fourth: Click and hold down the trackpad whilst pushing the metal plate behind the sim inwards.

Hope this works :smileyhappy:
New Member
Posts: 1
Registered: ‎04-07-2013
My Device: 9300

Re: Blackberry curve 9300 trackpad is no longer working, how do I fix this?

Hey there BBFFan786, !! that worked!,.. thanks a million!!!!

:Punk:

New Member
Posts: 3
Registered: ‎04-07-2013
My Device: BlackBerry Curve 9300

Re: Blackberry curve 9300 trackpad is no longer working, how do I fix this?

You're most welcome :smileyhappy:

New Contributor
Posts: 3
Registered: ‎02-25-2013
My Device: Bold 9700

Re: Blackberry curve 9300 trackpad is no longer working, how do I fix this?

Hi BBFan766, 

 

Thanks a bunch, I had a problem with my trackpad and your tip worked wonders!