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BlackBerry® Curve™

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New Contributor
rjfex16
Posts: 5
Registered: ‎07-31-2012
My Device: blackberry curve 9360
My Carrier: orange

Blackberry curve 9360 trackpad not working

Hey , 


my phone is working properly the letters still work and the buttons on the side of my phone and my phone isnt frozen atall but the track pad isnt responding other then being used as an enter button .  

i have lots of texts on my phone i need to read,  is there anyway i can fix the trackpad or get to my messages ?


thanks  

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Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry curve 9360 trackpad not working

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
nayyab_shakoor123
Posts: 1
Registered: ‎12-12-2012
My Device: blackberry curve 9360
My Carrier: o2

Re: Blackberry curve 9360 trackpad not working

hey, well im having the same problem my blackberry is on contract and its been about 4 months & the trackpad just suddenly stop pressing so i couldn't click anything and i used the enter button but then a while later the trackpad stopped working so i cant scroll either any help?:smileysad:

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Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry curve 9360 trackpad not working


nayyab_shakoor123 wrote:

hey, well im having the same problem my blackberry is on contract and its been about 4 months & the trackpad just suddenly stop pressing so i couldn't click anything and i used the enter button but then a while later the trackpad stopped working so i cant scroll either any help?:smileysad:


Hi and Welcome to the Community!

 

Well, I suppose you could scroll up and try what is posted just above your post...since you say nothing at all about that, it's remains the first thing to try.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
TheOriginalIdiot101
Posts: 6
Registered: ‎01-18-2012
My Device: Bold
My Carrier: Vodacom

Re: Blackberry curve 9360 trackpad not working

I have the same problem and rebooting it didn't help. Any other suggestions?

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Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry curve 9360 trackpad not working


TheOriginalIdiot101 wrote:

I have the same problem and rebooting it didn't help. Any other suggestions?


The next thing to attempt would be to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

Failing that, then we'd need to know if this is new behavior and if there is any possibility of water intrusion into the BB. And any other symptoms as well?


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
TheOriginalIdiot101
Posts: 6
Registered: ‎01-18-2012
My Device: Bold
My Carrier: Vodacom

Re: Blackberry curve 9360 trackpad not working

If it is water intrusion, how could I fix that?

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Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry curve 9360 trackpad not working

If you at all suspect this, then

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
darusia
Posts: 1
Registered: ‎04-08-2013
My Device: curve 9360
My Carrier: tmobile

Re: Blackberry curve 9360 trackpad not working

that what happening to me
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New Contributor
allshewrote
Posts: 2
Registered: ‎04-09-2013
My Device: Curve 9320
My Carrier: Telus

Re: Blackberry curve 9360 trackpad not working

[ Edited ]

I started it in safe mode but I still can not use my track pad to get rid of the application that caused this problem

Any other suggestions? 

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