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BlackBerry® Curve™

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New Contributor
genericname
Posts: 4
Registered: ‎02-03-2012
My Device: Curve
My Carrier: T mobile
Accepted Solution

Blackberry curve won't go on the internet

I don't think it's a connection problem. It was working fine, then the next time I used it I clicked the browser symbol and nothing happened. I've tried the simple turn it off/on but nothing's changed. I click on browser and nothing happens, the same if I try and type something into the search bar at the top. Been afew days now.

 

Any advice? Thanks

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JSanders
Posts: 83,958
Likes: 22,808
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry curve won't go on the internet

Turning a BlackBerry off and back on does nothing for connection issues.

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




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New Contributor
genericname
Posts: 4
Registered: ‎02-03-2012
My Device: Curve
My Carrier: T mobile

Re: Blackberry curve won't go on the internet

Thank you very much, that worked perfectly!

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JSanders
Posts: 83,958
Likes: 22,808
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry curve won't go on the internet

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
gryk
Posts: 3
Registered: ‎02-07-2012
My Device: Curve 9380
My Carrier: DU Telecom

Re: Blackberry curve won't go on the internet

Hello Blackberry Team,

 

I just purchased the phone 2 days ago, and i have experienced this hassle things using the internet. I cant browse the internet,although I'malready connected to the wifi connection. i dont think that the wifi is the problem because my other phone can do browsing. Only this Blackberry Curve 9380 of mine is not browsing, but i can see that it is already connected to the wifi connection. when i clicked the facebook icon, or youtube, it says "please connect to a Wi-fi network.  Can you please do help me with this? done already troubleshooting the phone, power cycle, power shock. is there any settings that should be updated or anything? please do help me. thanks

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New Member
Afakimfim
Posts: 2
Registered: ‎06-21-2012
My Device: Curve 9380
My Carrier: Blackberry

Re: Blackberry curve won't go on the internet

hi..i also have major problem just like you..my phone also can't browser when connect with wifi...but its working if you use Blackberry internet service (mobile phone)..to solve your problem,what you need is firstly you need to install blackberry destop on your pc. This is the link http://us.blackberry.com/apps-software/desktop/desktop_pc.jsp. what you need is download and install blackberry pc destop. After that,connect your bb. Automatically the software will detect your mobile and give some suggestion to update your software. So what you need is update your bb software version. Don't woried about your data,the device will backup all data. After finish backup,update and reboot try connect you phone with wifi and try to browser.,gud luck..:smileyhappy:

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New Member
Afakimfim
Posts: 2
Registered: ‎06-21-2012
My Device: Curve 9380
My Carrier: Blackberry

Re: Blackberry curve won't go on the internet

hi..i also have major problem just like you..my phone also can't browser when connect with wifi...but its working if you use Blackberry internet service (mobile phone)..to solve your problem,what you need is firstly you need to install blackberry destop on your pc. This is the link http://us.blackberry.com/apps-software/desktop/desktop_pc.jsp. what you need is download and install blackberry pc destop. After that,connect your bb. Automatically the software will detect your mobile and give some suggestion to update your software. So what you need is update your bb software version. Don't woried about your data,the device will backup all data. After finish backup,update and reboot try connect you phone with wifi and try to browser.,gud luck..:smileyhappy:
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Visitor
pankajdeshpande
Posts: 1
Registered: ‎08-27-2012
My Device: Cure 9380 Smartphone
My Carrier: BlackBerry Outlet

Re: Blackberry curve won't go on the internet

Dear frd, 

               Same problem i m facing to connect the Wi-Fi network. 

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