Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎08-06-2008
My Device: Not Specified

Blackberry may have been "hacked" how do I reset?

I was recently out late at night when my 8310 was stolen. I got it back later but now I notice that it is constantly erasing my call logs. How can I completely reset my phone so that if anything is on there it will be erased?

All Replies
Posts: 21
Registered: ‎08-06-2008
My Device: Curve 8310 & Bold

Re: Blackberry may have been "hacked" how do I reset?

There is a "Wipe Handheld" feature that will wipe all data and reset the BlackBerry to factory setting.


1. Go to Options

2. Select Security Options

3. Select General Settings

4. Press the "Option Key" (left of trackball)

5. Scroll and select "Wipe Handheld"


Hope this helps.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Blackberry may have been "hacked" how do I reset?

Hi and welcome to the forums!

I cannot speak to what a hacker might have done. Besides your call logs are you losing emails and texts quicker than normal? You may have a memory issue. That may have nothing to do with a hacker it's and issue that can be fixed

If it's not a memory issue then I agree wipe the device and restore your latest backup.

You can then set a Password through security to keep it from happening again

Hope this helps

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter