BlackBerry® Curve™

[Ince123]

Hi guys, I have a problem and I seriously need some help. I got my blackberry about 4 months ago, and I watch a lot of youtube videos on it. But suddenly about 2 weeks ago. My screen turns white halfway through the video (about 2-3 mins). As first I though it could be the battery is finished, but even after it's on full charge it'll do the same thing! Everytime it happens, I have to take out the battery and insert it again to get it working. This has become really annoying! Please help?

[prince2012]

Hi Ince

Welcome to Support Forums

Open your Browser > Press the Menu key > Options > Scroll down to Clear Browsing Data ( Mark all fields ) then Click on CLEAR NOW. Once it is done perform a battery pull restart like this while your device is Powered On remove the battery wait a min. then re-insert it back.It might fix the issue .

When ever you feel any issue you can perform a Battery pull restart as mention, Rebooting  in this manner fixes most commen issues within our Smartphone.

[Ince123]

Hi Prince, thanks for getting back at me. Now, I've tried what you have given me but still the same problem is happening? Could this be a possible problem with my battery or software?

[prince2012]

Hi Ince123

                    You are corect  If problem still presist then I would first arrange a Good battery to see if its a battery issue,  then the next step will be be a OS reload to rule out any Software issue, But before going for a reload do a backup of your device :

KB12487 :  How  backup BlackBerry smartphone Data using BlackBerry desktop software for Windows

Once it is done you can perform a  OS Reload :

KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software

So please try it and see if that help in resolving your issue.

[Ince123]

Ah, okay. Will do, and if the problem still happens I'll contact you once more Prince. Thanks for your time.