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New Contributor
mateo1991p
Posts: 3
Registered: ‎11-30-2012
My Device: blackberry curve 9300
My Carrier: digicel
Accepted Solution

Blackberry shows red light then battery with lightning bolt

Hi, my blackberry curve 9300, shows first a red light and then after 30seconds a battery with a lightning bolt on a black screen, i charged it with my wall charger for about 8hours after this error come up. What to do know? I already tried a new battery. PLEASE HELP

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Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry shows red light then battery with lightning bolt

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Please note that "known good" and "new" are not necessarily the same thing...while rare, a new battery can be defective.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
mateo1991p
Posts: 3
Registered: ‎11-30-2012
My Device: blackberry curve 9300
My Carrier: digicel

Re: Blackberry shows red light then battery with lightning bolt

Thanks for your answer will try it right away! :smileyvery-happy:

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New Contributor
mateo1991p
Posts: 3
Registered: ‎11-30-2012
My Device: blackberry curve 9300
My Carrier: digicel

Re: Blackberry shows red light then battery with lightning bolt

I followed the steps and i still got the same battery with lighting bolt screen. Even when putting in a fully charged good working battery it still gives the same screen. So what to do know??? 

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Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry shows red light then battery with lightning bolt

From what you say here, you have fully completed the first 4h15m process, with no success. But, also from what you say here, you have only completed half of the other test...full completion of that test is necessary to truly know what may be going on. Half of the test, with the result you indicate, directs us to it being your BB that is at fault, but that cannot be conclusive enough until the rest of that test is completed.

If that half of the test succeeds, then your BB is indeed the culprit. And that's a hardware issue, which cannot be dealt with at an internet distance. If you have warranty, seek support via that. If you have no warranty, then in-hand evaluation by a qualified technician in a local (to you) shop would be your next step.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.