Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

New Member
Posts: 0
Registered: ‎02-15-2013
My Device: Curve
My Carrier: MTN SA

Broken Scroller - Water Damage

Dropped my new Curve in water. Dried it with a towel, put in in rice and used a hairdryer on it. At first, the scroller was working, but then it stopped. I put it under the hairdryer again and then the phone would switch on and reboot repeatedly. I then put it in rice to dry some more. The scroller still isnt working. This happened about 12 hours ago. Any suggestions?

Hall of Famer II
Posts: 54,977
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Broken Scroller - Water Damage

Hi and Welcome to the Community!


12 hours is nowhere near long enough, so


Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (given what you've already done, I'd recommend even longer...5 days).


Applying power (as you have done) to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.