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New Contributor
Posts: 4
Registered: ‎01-18-2013
My Device: Curve 8520
My Carrier: O2

Broken?

Hey

I'm a bit thick when it comes to smartphones so I hope someone can help!

Basically, last night my phone kept typing 'n' and 'm' by non stop by itself whenever I tried typing....and now I can't turn it on or off without taking out the battery. There was a message on the screen that I couldn't budge no matter how many times I clicked ok. On my mobile providers advice I updated my handset and I cannot click ok on my device to accept the terms. No other buttons work such as to take me to camera or BBM. Also I still cannot turn my phone on or off without removing battery. Please help?!

Lisa

Posts: 90,324
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Broken?

Lisa... Greetings, and welcome to the BlackBerry.com Community Support Forums.

sorry for the troubles.

 

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day

 

 




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New Contributor
Posts: 4
Registered: ‎01-18-2013
My Device: Curve 8520
My Carrier: O2

Re: Broken?

Thank you SO much Smiley Very Happy I really am a bit of  dumb blonde sometimes!

Posts: 90,324
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Broken?

My advice.. and I have recovered several devices that have been exposed to moisture, put it in the box or bowl of dry white rice for 4-5 days... I know that's a long time, but it can make a difference of saving it or not.

Leave it there, take the battery, sim and media card out and place in there as well. Don't insert the battery to check it each day, just let it be. and be patient.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Posts: 4
Registered: ‎01-18-2013
My Device: Curve 8520
My Carrier: O2

Re: Broken?

I'm snowed in and we have no rice in the cupboard is it acceptable to just leave it on the side everything taken apart?

Developer
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: Broken?

[ Edited ]

Hi PurpleBerries,

 

U may wanna try these steps ONLY after ur BB is fully dried...might be helpful in ur case...

 

Note that, this is a 4hr and 15 mins process and throughout the entire 4hr and 15mins process, your BB must remain connected to a known-good wall charger (not PC USB):

 

Step 1 - With the battery inside, connect your BB to the wall charger
Step 2 - Leave it alone for 2 hours
Step 3 - Remove the battery
Step 4 - Wait 15 minutes
Step 6 - Insert the battery
Step 7 - Wait another 2 hours

This has been known to "kick start" some BBs.

 

Good Luck...

with regards
simply abhik...
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_______________________________________________________________________________________________
Posts: 90,324
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Broken?


PurpleBerries wrote:

I'm snowed in and we have no rice in the cupboard is it acceptable to just leave it on the side everything taken apart?


Not a problem.. place the device with battery, SIM and media card aside, on top of a warm spot like your television, a computer monitor or cable/satellite box... you know those things emit DRY heat,... not HOT, but warm.

When you get out, grab that rice.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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Highlighted
New Contributor
Posts: 4
Registered: ‎01-18-2013
My Device: Curve 8520
My Carrier: O2

Re: Broken?

Thanks, of course I will let you know if it works :-)