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New Contributor
rkirsche
Posts: 3
Registered: ‎02-11-2013
My Device: Curve 9360
My Carrier: Vodafone Spain

Browser issue since 7.1 update

Hi there

 

upgraded recently to 7.1.0 and cannot use browser anymore since. Service status is fine, BIS and BES (emails works, BBM and App World and Bloomberg works), but browser refuses to open any webiste (coincidentlially - whatsapp also to have probs now...). Spoken to the service provider (vodafone Spain), they say it must be the upgrade - which I tend to agree with for a change, due to the above.

 

Any ideas? Many tk sin advance

 

Ray

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Browser issue since 7.1 update

Hi rkirsche

 

Welcome to BlackBerry Support Forums

 

 

If your browser issue started after the device software update then please try those steps in the same sequence , it might help :

 

1- Register your Handheld .

  • KB00510 :How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and Resend your Service Book

  • KB05000: Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830  : Send the service books for the BlackBerry Internet Service
  • ( Wait till a registration message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back  

 

Try it and let us know.

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New Contributor
rkirsche
Posts: 3
Registered: ‎02-11-2013
My Device: Curve 9360
My Carrier: Vodafone Spain

Re: Browser issue since 7.1 update

tks, but sorry, didnt work...

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Browser issue since 7.1 update

Hey rkirsche

 

 

Did you received those registration messages on your message box ? 

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New Contributor
rkirsche
Posts: 3
Registered: ‎02-11-2013
My Device: Curve 9360
My Carrier: Vodafone Spain

Re: Browser issue since 7.1 update

of course, followed every step... What I didn't do is delete the service book for my BES mail account, because it isnt BIS...

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Browser issue since 7.1 update

Hi rkirsche

 

If you have a BES account then please contcat your service provider or BES administrator ,they can fix this issue.

 

 

 

Thanks.

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