02-16-2011 07:32 AM
ok so when i open my browser and press the blackberry/option key it does nothing, i'm unable to do anything like enter a web address or even access the option to close the browser
has anyone had this problem? is there an OS upgrade for platform 220.127.116.11? my current OS is 18.104.22.168 and i have'nt seen any upgrades for the longest while
02-16-2011 02:24 PM
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
For upgrades, you can check the download portal:
From a PC, you can install any OS package to a BB via this procedure:
Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!