Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
darksilver12
Posts: 2
Registered: ‎06-11-2012
My Device: Blackberry Curve 8520
Accepted Solution

Built in Blackberry Browser won't open

my blackberry curve 8520 built-in browser won't open... it seems like it is now unclickable...no response after all...i alrady rmoved the battery and turn it on, did the soft reset...still no response...

Please use plain text.
Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780

Re: Built in Blackberry Browser won't open

Hello Darksilver,

 

Please take complete backup using desktop software and perform a security wipe.

 

Home screen > Option > Security option> Security wipe > check mails and contacts (Don't check memory card and 3rd aprty app). Type blackberry and click on wipe.

 

This will help you to get out of this issue.

 

Thanks..!

 

Please use plain text.
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Built in Blackberry Browser won't open

I would recommend to have hard reset before going for security wipe. Also confirm whether you have subscribed for BlackBerry data plan or not.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Please use plain text.
New Contributor
darksilver12
Posts: 2
Registered: ‎06-11-2012
My Device: Blackberry Curve 8520

Re: Built in Blackberry Browser won't open

Hi unleashurself,

 

Thanks!, it worked... very grateful, by the way what causes that certain problem? and the back-up can i restore it? in my BB phone?

 

thanks again..

Please use plain text.