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New Contributor
dmacca85
Posts: 3
Registered: ‎04-26-2009
My Device: Not Specified

Call Log on Blackberry Curve 8900 not working

Hi

 

Can someone please help me, my blackberry curve 8900 call log only displays missed calls when i press the green button on the handset. I have went to all the menu's and can get it to show all dialed and recieved calls.

 

When i try to view them in the 'view folder - Phone call logs' option i get an error message saying - uncaught exception:java.lang.NullPointerException

 

 

Hopefully Someone can help me cause i dont really want to send it back

 

Thanks

 

Dean 

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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Call Log on Blackberry Curve 8900 not working

Greetings, and welcome to the BlackBerry.com Support Forums.

 

With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

Try it again with a new call to determine if it logs.




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New Contributor
dmacca85
Posts: 3
Registered: ‎04-26-2009
My Device: Not Specified

Re: Call Log on Blackberry Curve 8900 not working

 

Hi 

 

I Have tried the reset that you suggested and the error still pops up when it boots back up but some dialed contacts are now in my call log but it still isnt logging dialed and recieved calls

 

Any more suggestions

 

Dean

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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Call Log on Blackberry Curve 8900 not working

You could have a problem in the OS.

 

Do you want to reload the OS on your device?

 

Who is your carrier?

 

What is the  current OS (look at Options > Abou, third line down beginning with "4.xxxx"




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New Contributor
dmacca85
Posts: 3
Registered: ‎04-26-2009
My Device: Not Specified

Re: Call Log on Blackberry Curve 8900 not working

Im with O2

 

the version is v4.6.1.101

 

How would i reload the operating system and what effects would it have 

.

 

Dean

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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Call Log on Blackberry Curve 8900 not working

The latest verison of that OS is 4.6.1.206, see the difference?

 

The link below has complete instructions, follow them.

 

Do a complete backup first, using your Desktop Manager.

 

http://www.blackberryforums.com/general-8900-series-discussion-javelin/185084-latest-os-8900-4-6-1-3...




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New Contributor
tessel
Posts: 4
Registered: ‎05-07-2009
My Device: Not Specified

Re: Call Log on Blackberry Curve 8900 not working

Hi, I had a similar problem for a while and I just fixed it.  If you have not resolved your problem yet, check out my post in this thread:

 

http://supportforums.blackberry.com/rim/board/message?board.id=8900&message.id=4648

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New Member
ikem
Posts: 2
Registered: ‎03-05-2013
My Device: curve 8900
My Carrier: t mobile

Re: Call Log on Blackberry Curve 8900 not working

PLEASE! i have desperately been trying to find a way to solv this exact problem. can anyone make any other sugestions??

 

Tessel! would it be possible to possible to fix the above link your possible solution to this problem.

 

hope to hear back from someone soon!

 

THANKS 

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New Member
ikem
Posts: 2
Registered: ‎03-05-2013
My Device: curve 8900
My Carrier: t mobile

Re: Call Log on Blackberry Curve 8900 not working

Sorry typo! 

 

can you please fix the above link so i can check out what to do

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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Call Log on Blackberry Curve 8900 not working


ikem wrote:

Sorry typo! 

 

can you please fix the above link so i can check out what to do


http://supportforums.blackberry.com/t5/BlackBerry-Curve/Call-Log-Problem-only-lists-missed-calls/m-p...




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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