Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
DCMinNS
Posts: 2
Registered: ‎02-07-2013
My Device: Curve
My Carrier: Rogers

Can I create an ipd file? I have email info on desktop and would like to copy (restore) it to my BB Curve

Hello:

 

My wife recently had her data erased by Rogers in an effort to fix a problem with her BB Curve.

 

Unfortunately we don't have a backup of the email info, but we do have a Gmail account on her laptop.

 

Is it possible to copy/transfer the laptop into to the BB? Seems all the BB is looking for is an .ipd file.

 

Thanks to all who might be able to help.

 

Doug

Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Can I create an ipd file? I have email info on desktop and would like to copy (restore) it to my BB Curve

Hi DCMinNS,

 

Welcome to the BlackBerry Support Community.

Sorry to hear about your wife's missing data.

Any information that isn't already contained in a backup file will not be able to be imported into a backup. Are you trying to add contact and calendar information from the Gmail account? If so, what you can do is to add the account to Email Setup and enable contact and calendar synchronization. 

The following KB articles may be helpful with this.

"What is calendar synchronization with Gmail?" http://bbry.lv/Hv63Rt

""What is Google Mail contact synchronization" http://bbry.lv/NA07IK

 

If you do happen to have any backup files containing any of her missing data, you can restore it from the backup file by following the steps in this article. "How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file" http://bbry.lv/GHOzQA

 

Let me know if you need any further help with this.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
DCMinNS
Posts: 2
Registered: ‎02-07-2013
My Device: Curve
My Carrier: Rogers

Re: Can I create an ipd file? I have email info on desktop and would like to copy (restore) it to my BB Curve

Thanks for your reply!

 

Unfortunately the data was lost with no backup (ipd) file. So nothing to restore.

 

But I will try the Google Mail synchronization - that is what I hoped I could do - take the GMail account info and transfer it to her BB. Hopefully the sychronization will accomplish this.

 

I'll give it a try tomorrow.

 

Thanks again!

 

Doug

 

Please use plain text.