02-07-2013 04:58 PM
My wife recently had her data erased by Rogers in an effort to fix a problem with her BB Curve.
Unfortunately we don't have a backup of the email info, but we do have a Gmail account on her laptop.
Is it possible to copy/transfer the laptop into to the BB? Seems all the BB is looking for is an .ipd file.
Thanks to all who might be able to help.
02-12-2013 03:33 PM
Welcome to the BlackBerry Support Community.
Sorry to hear about your wife's missing data.
Any information that isn't already contained in a backup file will not be able to be imported into a backup. Are you trying to add contact and calendar information from the Gmail account? If so, what you can do is to add the account to Email Setup and enable contact and calendar synchronization.
The following KB articles may be helpful with this.
"What is calendar synchronization with Gmail?" http://bbry.lv/Hv63Rt
""What is Google Mail contact synchronization" http://bbry.lv/NA07IK
If you do happen to have any backup files containing any of her missing data, you can restore it from the backup file by following the steps in this article. "How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file" http://bbry.lv/GHOzQA
Let me know if you need any further help with this.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!
02-12-2013 05:58 PM
Thanks for your reply!
Unfortunately the data was lost with no backup (ipd) file. So nothing to restore.
But I will try the Google Mail synchronization - that is what I hoped I could do - take the GMail account info and transfer it to her BB. Hopefully the sychronization will accomplish this.
I'll give it a try tomorrow.