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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎08-16-2011
My Device: Curve 9330
My Carrier: Verizon Wireless

Can't access Email Account

When I try to access my email accounts, I can't.

I go into Setup.

Click on Email Accounts.

The little clock in the center of the screen show up.

That's it. I'm still on the Setup main page and nothing has happened.

Sometimes, it will take me to the next page, with the two options: internet mail account or enterprise account.

Click on internet mail account.

It does nothing. Or takes me back to the main Setup page.

I'm totally lost. And a bit frustrated.

Any idea what's wrong with my phone?

Thank you!

Hall of Famer II
Posts: 55,802
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Can't access Email Account

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


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Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.