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BlackBerry® Curve™

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katyrosekearney
Posts: 1
Registered: ‎07-21-2013
My Device: curve 85?0

Can't access Web from icon

I can't access the web from my Curve phone; when I click on the web icon Blackberry page for the new Q10 and Z10 phones appear.  I can't find how to get to the browser.  Help me!  I am totally frustrated.

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Can't access Web from icon

Hello katyrosekearney

 

Welcome to BlackBerry Support Forums

 


katyrosekearney wrote:

when I click on the web icon Blackberry page for the new Q10 and Z10 phones appear.  


Well .. That is quiet strange ! 

Can you try this : On your Homescreen open  BlackBerry browse > Press the Menu key > Options > Scroll down to Clear Browsing Data ( Mark all fields within there ) then select Clear Now .  Once it is cleared perform a battery pull restart by removing the Battery while your Device is Powered On , wait for a min. Then reinsert it back . After reboot please check again .

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