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New Contributor
Davebat
Posts: 2
Registered: ‎02-06-2013
My Device: Blackberry Curve9300
Accepted Solution

Can't access email on my Blackberry.after changing Yahoo password

I have changed my Yahoo mail password. I am now unable to login to email on my Blackberry. I put my Yahoo user name and new password into the mail setup on the device and message says information incorrect, or username must have at least 4 characters. I have tried to sort it out from Yahoo mail help with mobile on desktop, rebooted device several times and no luck . On my desktop I can log into Blackberry ID with new password (Yahoo username and password same as Blackberry ID) . And I can access email on desktop with new password. Expect I am just being stupid but any suggestions?

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JSanders
Posts: 85,626
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't access email on my Blackberry.after changing Yahoo password

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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New Contributor
Davebat
Posts: 2
Registered: ‎02-06-2013
My Device: Blackberry Curve9300

Re: Can't access email on my Blackberry.after changing Yahoo password

Thankyou! Problem cured
Please use plain text.
JSanders
Posts: 85,626
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't access email on my Blackberry.after changing Yahoo password

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
eloisem
Posts: 5
Registered: ‎03-06-2013
My Device: curve 9320

Re: Can't access email on my Blackberry.after changing Yahoo password

Thanks so much! You just sorted out a problem that no one at Virgin seemed to be able to help with! Hours on the phone. Massive thanks.

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JSanders
Posts: 85,626
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't access email on my Blackberry.after changing Yahoo password

eloisem, you're very welcome.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Joden30
Posts: 4
Registered: ‎04-13-2014
My Device: Blackberry Q10

Re: Can't access email on my Blackberry.after changing Yahoo password

I have this problem and I am using a Blackberry Q10. I tried this step by step but I was only on step 1 and I couldn't go further because when I put on my browser "mobile.blackberry.com", it doesn't bring me to a page where in I can choose Communication (which as per your instruction I should scroll down to). There is a MENU but it only shows Devices, BBM, Apps, Software, Support, WHere to Buy and Business. 

 

When I put www.blackberry.com/integrate, the page I keep on getting says:

 

Please use your Blackberry device to access this site. 

Desktop Browser not supported.

 

I was using my device so I don"t know why it kept on showing that page.

 

 

I don't know what else to do with regards to my problem. I have contacted my network provider and they couldn't help. I've been tryng to add my account almost every hr for 36hrs now but it just kept on saying that at this time my email account can't be added and to try again later. I tried adding my other yahoo email and same result. I tried adding my gmail account and it was okay which made me think if the problem lies with Yahoo Mail.

 

Please use plain text.
JSanders
Posts: 85,626
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't access email on my Blackberry.after changing Yahoo password

Johann, those instructions above do not apply to the newer #BlackBerry10 models.

You should go to your Settings > Accounts to add an account. On that screen st the bottom tap Advanced > Yahoo and see if it works.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Joden30
Posts: 4
Registered: ‎04-13-2014
My Device: Blackberry Q10

Re: Can't access email on my Blackberry.after changing Yahoo password

I've tried the Advanced settings too and the error it shows now is this:

 

The server imap.mail.yahoo.com for your account (Yahoo - *my email address*) is not responding. Please check your settings and try again.

 

I know that my settings are correct so I'm not sure what's the problem.

 

These are my settings:

 

server address: imap.mail.yahoo.com

port - 993

encryption - SSL

smtp port - 465

smtp encryption - SSL

Please use plain text.
JSanders
Posts: 85,626
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't access email on my Blackberry.after changing Yahoo password

Have you tried changing your yahoo password on a PC Web browser? Then try again.

And try a shorter password of 12 or less characters.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.