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Heike
Posts: 1
Registered: ‎06-01-2013
My Carrier: Bell

Can't deleate anything...

Hello!

 

I can't deleate my pictures or videos or anything using Blackberry Desktop Software... I have a looooot of pictures, since I'm not able to deleate them... How can I deleate all of them at the same time? 
I follow all the steps on the software but as soon as I unplug my phone off the computer, every files are back... That's really annoying. 

 

I'm not good at it so, can someone help me? 

Thanks!!

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Carrier: Bell

Re: Can't deleate anything...

Hello Heike and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue deleting media files from your device.

 

Try using Mass Storage mode (see http://bbry.lv/xzapC9) and use the USB feature to delete the photos.

 

Let us know if you're able to delete the files.

 

Thanks!

-HMthePirate

 

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