06-01-2013 05:23 PM
I can't deleate my pictures or videos or anything using Blackberry Desktop Software... I have a looooot of pictures, since I'm not able to deleate them... How can I deleate all of them at the same time?
I follow all the steps on the software but as soon as I unplug my phone off the computer, every files are back... That's really annoying.
I'm not good at it so, can someone help me?
06-03-2013 09:36 PM
Hello Heike and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue deleting media files from your device.
Try using Mass Storage mode (see http://bbry.lv/xzapC9) and use the USB feature to delete the photos.
Let us know if you're able to delete the files.