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New Contributor
jmpeter2
Posts: 10
Registered: ‎06-15-2012
My Device: Curve 9360

Can't delete emails and getting error message 30702

I am having two issues on my blackberry curve......I have three e-mails of my phone that I cannot delete....they are from my google account and have tried a hard reset several times and have made sure they are deleted from my actual gmail account with no luck.  The other issue is I cannot download apps on my blackberry keep getting error message 30702 saying I need to log in to my account but unable to log into this account!  Any suggestions would be appreciated!

JSanders
Posts: 86,588
Likes: 23,198
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't delete emails and getting error message 30702


jmpeter2 wrote:

..I have three e-mails of my phone that I cannot delete....they are from my google account and have tried a hard reset several times and have made sure they are deleted from my actual gmail account with no luck. 


Tips for clearing that unread message... try them in order.

If you have a rogue New Message icon on your Home screen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:
* Open your main Messages folder and highlight today's date, click the menu key and select Mark Prior Opened.
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Connect to Desktop Manager > Backup/Restore > Advanced. On the right-hand pane is the list of data on your device. Scroll to the email messages database and highlight it, then below, select CLEAR. This will clear your device of all messages.
* Wipe and reload your OS.


jmpeter2 wrote:

 The other issue is I cannot download apps on my blackberry keep getting error message 30702 saying I need to log in to my account but unable to log into this account!  Any suggestions would be appreciated!


Read this:  Article ID: KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7




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New Contributor
jmpeter2
Posts: 10
Registered: ‎06-15-2012
My Device: Curve 9360

Re: Can't delete emails and getting error message 30702

This did not help!  There is only mark prior read and I can't figure out how to get to desktop manager