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New Contributor
Posts: 2
Registered: ‎02-09-2013
My Device: Blackberry Curve 9320
My Carrier: Vodafone

Can't delete emails from 2012

Hi, I can't delete emails from 2012. I have tried everything. They are not in the saved folder, I've tried 'delete previous'. Any suggestions please?

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Can't delete emails from 2012

Hi miaowphillips

 

Welcome to BlackBerry Support Forums

 

Connect you device and run BlackBerry Desktop Software Click on Device > Delete Data > On that Screen Choose Selected Data > Scroll down to Messages >  Mark it and Click Delete ( If you want to backup before deleting Mark " Backup Before Deleting " )

 

This will delete all messages from your Device .

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New Contributor
Posts: 2
Registered: ‎02-09-2013
My Device: Blackberry Curve 9320
My Carrier: Vodafone

Re: Can't delete emails from 2012

Thanks, but I don't have Blackberry Desktop Manager and I don't want to delete all my emails, only those few. Any other suggestions?

 

Greatly appreciated.

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Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Can't delete emails from 2012

Hi miaowphillips

 

 

If you want to Desktop Software you can download it from here BlackBerry desktop software  . So if you don't want to delete all then delete them from your device manually.If delete prior is unable then highlight particular message and use the delete option and see if that allows.If it don't allow then your message database is corrupt and have to clear it for help refer to this Knowledge Base :

 

 KB10352 : Unable to delete email messages using the Delete or Delete Prior option on the BlackBerry smartphone

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.