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New Contributor
josie369
Posts: 5
Registered: ‎04-19-2012
My Device: Blackberry curve 8520

Can't edit contacts in address book

Hi, I have a blackberry curve 8520 and it has never given me any problems. Yesterday, I tried to edit a contact in my address book and nothing happened, it didn't give me the option like the 'roll' button had frozen up or something. Also, the phone froze completely and I had to switch it off (which took a few seconds) and then I had to switch on again. I got an error message of some kind saying an application was not running or working. 

Can somebody help me??

Thanks!!

JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't edit contacts in address book

In the past week or so, did you upgrade Yahoo, MSN/Live or AIM messenger?

If you did, delete that upgraded application(s) and your address book will work again... it's a glitch in the upgraded app and I have been told that RIM is working to correct this.




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New Contributor
josie369
Posts: 5
Registered: ‎04-19-2012
My Device: Blackberry curve 8520

Re: Can't edit contacts in address book

No, I have not upgraded any of those applications recently. Any other ideas?

JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't edit contacts in address book

GTalk?

 

If you have any of them installed (please look), delete them.




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New Contributor
josie369
Posts: 5
Registered: ‎04-19-2012
My Device: Blackberry curve 8520

Re: Can't edit contacts in address book

What is G talk? I have reset my blackberry to original factory status and rebooted buy still I can't edit my contacts or add any new contacts. What do I do now? Send it off to be repaired? It's still under guarantee!!

JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't edit contacts in address book


josie369 wrote:

What is G talk?


Google Talk.

AIM

MSN/Live

Yahoo

 

Any of those?

 

Facebook chat?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
josie369
Posts: 5
Registered: ‎04-19-2012
My Device: Blackberry curve 8520

Re: Can't edit contacts in address book

Do you mean to say that I have to uninstall all of those apps on my Blackberry for me to be able to edit and add new contacts?

Forums Advisor I
hApS143
Posts: 634
Registered: ‎12-30-2011
My Device: Blackberry Curve 8520, BlackBerry PlayBook

Re: Can't edit contacts in address book

Hello !

 

Try the following:

 

Simply delete all the  Messenger apps (Yahoo, MSN or Live) which you might have upgraded recently / delete apps which were recently installed before the error which actually started occuring .

 

After that unplug the battery while the phone is still "on" and restart the phone.

 

In fact I had deleted a whole bunch of apps to facilitate my OS upgrade as I did not have enough memory on my Device.  

 

This not only helped solve my above mentioned problem but also made my phone restart in less than 3 minutes (the earlier reboot was done in not less than 15  minutes !!).

 

Therefore my conclusion as from the above incidents is to keep your apps in the bare minimum so that your phone performs to the best.

 

Hope this resolves your Problem!

 

If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.

 

Thanks.

JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't edit contacts in address book


hApS143 wrote:

Hello !

 

Try the following:

 

Simply delete all the  Messenger apps (Yahoo, MSN or Live) which you might have upgraded recently / delete apps which were recently installed before the error which actually started occuring .


Please read the thread. We've covered that.  :smileywink:




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Member
cherryll
Posts: 1
Registered: ‎04-25-2012
My Device: Curve 9300

Re: Can't edit contacts in address book

I deleted Yahoo messenger.. restarted! Perfect

Thanks for the help!