07-02-2013 08:46 AM
But I can't get it to work.
Im really dissappointed with BB. I bought it because of the BBM and now I can't use it.
There's no way to contact BlackBerry and nobody gives me a solution.
Recently I did a wipe to the phone, still stuck onthe same exact screen.
The confirmation mails sometimes arrives, sometimes it doesn't.
Whe it arrives the BBM doesn't recover my contact list neither.
I don't know what else can I do.
I'll keep on trying solutions... Now I'm going to upgrade to the last BBM, but it will ask me to connect to BBID and in my last device I didn't have BBID so I won't be able to solve it neither.
And if you figure out a solution please tell me!
Currently I'm using a higher version of BBM , but as far as I remember on those lower version BBM do allow a remote backup and restore using an email account .
I'll definetely update you if I find any solution or find the cause.
07-02-2013 08:49 AM
I'm finding it difficult to restore my bbm contact list after I mistakenly didn't backup.pls,help I can't ping anymore cos my bbm is not functioning
Welcome to BlackBerry Support Forums
Before a wipe which version of BBM you're having ? if you're having BBM7 or higher have you login with the same BlackBerry ID that you're using before after a wipe ?