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New Contributor
SoyYoBBerry
Posts: 6
Registered: ‎11-20-2012
My Device: Curve 8520
My Carrier: Simyo
Accepted Solution

Can´t set up private email account on BlackBerry Curve 8520

Hi,

 

I have BBerry Curve 8520 and when tried to set up the email accounts (I don't have enterprise account), the only option I have is the Enterprise.

 

I have followed the steps on 

http://docs.blackberry.com/en/smartphone_users/deliverables/14928/Set_up_an_email_address_611669_11....

 

but on element 2) the only option that I have is 

I want to use a work email account with a BlackBerry Enterprise Server

 

BlackBerry 8520

v5.0.0.1036 (Bundle 1682) Platform 5.2.0.104

 

Any suggestion or have any one seen this before?

 

Thanks in advanced.

 

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Hall of Famer II
sdgardne
Posts: 47,689
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can´t set up private email account on BlackBerry Curve 8520

Hello!

To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).

With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
SoyYoBBerry
Posts: 6
Registered: ‎11-20-2012
My Device: Curve 8520
My Carrier: Simyo

Re: Can´t set up private email account on BlackBerry Curve 8520

Please accept my ignorance, but I'm able to access the internet and install the Blackberry App World from the device.

Is this correct?
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Hall of Famer II
sdgardne
Posts: 47,689
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can´t set up private email account on BlackBerry Curve 8520

It might be...please re-read the last paragraph of my prior post. Carriers can deliver all sorts of different mixes of services to their end users. Some deliver email and social networking only, others deliver internet and email only, and still others deliver other mixes of the various BB-proprietary services. Consequently, only your mobile service provider can answer the question concerning what services you should and should not have access to, as it depends on the specifics of the data plan that you purchased from them.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
SoyYoBBerry
Posts: 6
Registered: ‎11-20-2012
My Device: Curve 8520
My Carrier: Simyo

Re: Can´t set up private email account on BlackBerry Curve 8520

Additionally, I've been using same SIM card and data plan on a BlackBerry Pearl 8110 and it was working fine the email (I had there the gmail app, not sure if this was the reason behind it).

Thanks again.
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New Contributor
SoyYoBBerry
Posts: 6
Registered: ‎11-20-2012
My Device: Curve 8520
My Carrier: Simyo

Re: Can´t set up private email account on BlackBerry Curve 8520

Thanks for the explanation. I have used a new BlackBerry with the services enable using the provider and indeed the blackberry browser and email accounts don't work. Only the old Gmail app. I bet that if I install Opera there, I will have internet as well.

Many thanks for the explanation and clarification.
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Hall of Famer II
sdgardne
Posts: 47,689
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can´t set up private email account on BlackBerry Curve 8520

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.