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New Contributor
barbie101
Posts: 3
Registered: ‎10-10-2012
My Device: BlackBerry. Curve
My Carrier: Tesco

Can't unlock my mobile

Hi someone please help. I have a keypad lock on my blackberry. I got a blackberry play book today and downloaded the blackberry bridge to sync the 2 devices. All was going well till I had to unlock my mobile it asked to my type blackberry 1st then type my password so I tired but it keeps saying wrong. So confused. I've tried my blackberry I'D password, and it's still wrong, I'm on my last attempt.

Please use plain text.
JSanders
Posts: 83,054
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't unlock my mobile

Sorry, there's no security password reset or backdoor, you either know your password or you don't.

 

Only after five wrong password entries will it ask you type 'blackberry'.

 

You never had to enter a password to use the BlackBerry in the past?




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New Contributor
barbie101
Posts: 3
Registered: ‎10-10-2012
My Device: BlackBerry. Curve
My Carrier: Tesco

Re: Can't unlock my mobile

I have always had a keypad lock on my phone I use it everyday so I know my password off by heart. It only started to go wrong when I went on the playbook and tired to access my phone files from there, it said for security reasons I had to unlock my phone, it's from then it wouldn't accept my password.

Please use plain text.
JSanders
Posts: 83,054
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't unlock my mobile

Ok, hold up a sec.

 

Are you know entering your handheld phone password ON the PlayBook, on the full PlayBook keyboard?

 

Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familar to your usage?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
barbie101
Posts: 3
Registered: ‎10-10-2012
My Device: BlackBerry. Curve
My Carrier: Tesco

Re: Can't unlock my mobile

No I'm trying to get into my blackberry phone 

Please use plain text.
JSanders
Posts: 83,054
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't unlock my mobile


barbie101 wrote:

 It only started to go wrong when I went on the playbook and tired to access my phone files from there, it said for security reasons I had to unlock my phone, it's from then it wouldn't accept my password.


ON the PlayBook, you weren't given a place to enter the password?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.