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BlackBerry® Curve™

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New Contributor
Posts: 5
Registered: ‎06-11-2012
My Device: Curve 9360

Can't upload photos

I can't seem to get the photos off my phone. I enter my password etc. then the program launches and but then nothing happens? Need to get them off my phone. Thanks!

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can't upload photos

Hi 260575,

 

Are your photos stored on your BlackBerry® smartphone media card? If so, after entering your password on your PC, you will have to go into "Computer" to see the media card drive.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 5
Registered: ‎06-11-2012
My Device: Curve 9360

Re: Can't upload photos

They are just saved on my phone.
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Can't upload photos

When you plug your BlackBerry® smartphone into your computer, do you get a prompt on your screen to enable USB Drive?  If so, make sure you choose that option, then on your computer go to Start>Computer.  You should see a new Removable Storage Device.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 5
Registered: ‎06-11-2012
My Device: Curve 9360

Re: Can't upload photos

I'm on a Mac?