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New Contributor
aireec21
Posts: 2
Registered: ‎05-09-2013
My Device: 8520
My Carrier: smart

Can't use my bbm with my new sun sim.

Need help!!!

 

Currently im using prepaid SMART for my BB 8520, but when i switched or use my postpaid SUN i can't use my BBM.


 Do i need to do something before i change to other sim/provider?

 

Thanks 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Can't use my bbm with my new sun sim.


aireec21 wrote:

Currently im using prepaid SMART for my BB 8520, but when i switched or use my postpaid SUN i can't use my BBM.


 Do i need to do something before i change to other sim/provider?

 


Hello aireec21

 

Welcome to BlackBerry Support Forums

 

Whatever SIM card you use but all you have to be sure that you MUST  have BlackBerry Data Plan / BIS on that particular SIM card. So , on you Postpaid SIM card if you don't have enabled  BIS from your Carrier or Mobile Network provider then BBM and many other Application will not work over your mobile network.

 

let us know if you have any question.

 

 

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New Contributor
aireec21
Posts: 2
Registered: ‎05-09-2013
My Device: 8520
My Carrier: smart

Re: Can't use my bbm with my new sun sim.

Sir Prince,

 

Thank you for the prompt reply.

 

Yes i got a blackberry data plan.

 

I went to Sun customer service a while ago and they told me to cancel/unlock my BIS with smart since i am using smart sim before.

 

Can i enable BIS using my sun sim? How?

 

Thanks again

 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Can't use my bbm with my new sun sim.

Hi aireec21

 

 

Did you got that device from Smart or just using Smart SIM card for BlackBerry services !

 

Please read this Knowledge Base Article first :

 

KB03889 Changing the service provider or network

 

You can contact Smart to deactivate your account or release your device PIN from there database . But if you got they device from Smart and it is SIM locked then you need an Unlock key from SMART or from any other vendor , for help please refer to this Article :Unlocking your BlackBerry Guide

 

 

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