BlackBerry® Curve™

[Beppe]

Hi,

we have a BES 4.1.6 and we try to configure an Enterprise account on a BB 9360.

Unfortunately, the device does not show the correct option (enterprise account option does not appear when configure a newemail account).

A colleague who has an identical phone, an identical operator (US AT&T), an identical tariff plan, did not have any problem toactivate his enterprise account .

Any advice?

Thaks.

[jamead1981]

Have you confirmed with AT&T that the BES data plan is properly set up on the account? 

[Beppe]

so they say

[jamead1981]

Do you see anything under Email Setup in the setup menu?

Try the following steps to see if they can help:-

1. Go to Options - Advanced - Host Routing Table --Press the menu key and select Register Handset
2. Remove the batter, wait 30 seconds and then reinsert

Both should result in a message appearing in messages folder saying your handset is registered.