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Contributor
Beppe
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

Cannot Configure Enterprise Account on 9360 Device

Hi,

 

we have a BES 4.1.6 and we try to configure an Enterprise account on a BB 9360.

Unfortunately, the device does not show the correct option (enterprise account option does not appear when configure a newemail account).

 

A colleague who has an identical phone, an identical operator (US AT&T), an identical tariff plan, did not have any problem toactivate his enterprise account .

 

Any advice?

Thaks.

Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10

Re: Cannot Configure Enterprise Account on 9360 Device

Have you confirmed with AT&T that the BES data plan is properly set up on the account? 

Contributor
Beppe
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

Re: Cannot Configure Enterprise Account on 9360 Device

so they say

Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10

Re: Cannot Configure Enterprise Account on 9360 Device

Do you see anything under Email Setup in the setup menu?

 

Try the following steps to see if they can help:-

 

  1. Go to Options - Advanced - Host Routing Table --Press the menu key and select Register Handset
  2. Remove the batter, wait 30 seconds and then reinsert

Both should result in a message appearing in messages folder saying your handset is registered.