11-25-2012 04:45 PM
Everytime I try to download an app from appworld, it says "Cannot get new oken due to device offline state (Error Id:40760). Please help if you know how to fix this
11-27-2012 06:26 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
11-28-2012 12:36 AM
Thank you for the reply but taking out the battery didn't work. Is there any other settings that I could change to make the device "online"? Whenever I try to download apps from the App World or try to use any fucntions of App World, I keep on getting the same message that the device is offline. Do you have any other solutions? ANy help will be much appreciated.
11-28-2012 10:46 AM
The specific error you cite is not yet published in the public KBs:
Perhaps your search will reveal better results than mine. However, some clarifications are needed before I attempt to provide you any further guidance.
Thanks and let us know!