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Contributor
KEN_HORN
Posts: 36
Registered: ‎08-08-2008
My Device: CURVE 8310
Accepted Solution

Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

Have 8310, ATT, 4.2.2.170. Just upgraded Desktop Mgr to 4.3.  Cannot Sync Calendar with MS Outlook 2000.  All Sync actions worked before I did the update to 4.3.  Also, message reconciliation is grayed out.

 

Ideas?  Thanks!

 

-Ken

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

HI Ken,

 

DM 4.3 doesn't support Outlook 2000.

 

First do a clean uninstall of the DM :

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Next down load 4.5 NO media manager from here

 

 https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Install and let me know how it goes!

Thanks

 

 

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

[ Edited ]

Hi Ken,

Please put all info into the thread.

4.5 is compatible with Outlook 2000.

 

Please send the Type of PC, and  Operating system you are using.

Thanks

 

 

Message Edited by Bifocals on 09-10-2008 01:38 PM
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Contributor
KEN_HORN
Posts: 36
Registered: ‎08-08-2008
My Device: CURVE 8310

Re: Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

Sorry, still learning I guess.  OK, Dell with XP.

 

Just reloaded the DM 4.3.017 that came with my BB.  Now can't get Outlook configured for sync at all.  Driving me nuts!  Gives me ASCII or YAHOO as choices.

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

Ken, i think you missed this reply. try it and let me know, Thanks

 

HI Ken,

 

DM 4.3 doesn't support Outlook 2000.

 

First do a clean uninstall of the DM :

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Next down load 4.5 NO media manager from here

 

 https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Install and let me know how it goes!

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Contributor
KEN_HORN
Posts: 36
Registered: ‎08-08-2008
My Device: CURVE 8310

Re: Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

Nope, didn't miss it!  Did exactly what you said...removed the old and re-installed from the link.  Still didn't work.  The old one I had on here worked perfectly.  Not sure now why I even upgraded.  Anyway, I reinstalled the one that came on my CD with the BB (4.3.017) and now doesn't work again.  I have a couple days worth of changes that aren't being Sync'd.  What the heck have I done wrong now?

 

Thanks for all your help!

 

-Ken

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Contributor
KEN_HORN
Posts: 36
Registered: ‎08-08-2008
My Device: CURVE 8310

Re: Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

Oh, one more question....or confirmation I suppose.  Are you saying that DM 4.5 with no media manager will support Outlook 2000? 
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

 


"Nope, didn't miss it!  Did exactly what you said...removed the old and reinstalled from the link.  Still didn't work.  The old one I had on here worked perfectly.  Not sure now why I even upgraded.  Anyway, I reinstalled the one that came on my CD with the BB (4.3.017)"


Are you saying that the CD has version DM 4.3 on it or is that the DEVICE OS 4.3? What version is the original that you have reinstalled?

Do you get an error message on it?

Did you upgrade, install programs, change firewall or virus checkers before the original failed?

 

Yes DM 4.5 has support for Outlook 200.

Please let me know what version we are dealing with on the PC

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Contributor
KEN_HORN
Posts: 36
Registered: ‎08-08-2008
My Device: CURVE 8310

Re: Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

Currently have installed desktop ver 4.3.0.17.  Somehow my original version (the one that has been working for me) had a release date of April 07. When I re-installed the one that was on my CD that came with the BB, it was the 4.3.0.17 that I have reinstalled on here now.  Not sure how or why!

 

Device is 4.2.2.170 with ATT.  Have not installed any other programs, etc.  I think I must've done something wrong, but have no idea what.

 

As always, thanks for the assistance!

 

-Ken

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cannot Sync MS Outlook Calendar with Desktop Mgr 4.3.017

Ken,

I mentioned in my original post that 4.3 DOES NOT support Outlook 2000. Here is the BB database article:

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14763&sliceId=SAL_Pub...

 

That is why I suggested DM 4.5 as it supports Outlook 2000, and is very stable on XP.  Media Manage is unstable, and should not be loaded.

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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