BlackBerry® Curve™

[sarahlaura]

"associating BBM with your b ID"   I keep having this message since I got the phone two days a go,I am using my old Sim card. What can I do to start using app world and BBM.

[tanzim]

You need to have BlackBerry ID to run BBM and BlackBerry App World in your phone. Check the below KB article to know what is BlackBerry ID: http://www.blackberry.com/btsc/KB29610

[sarahlaura]

I already have BB ID App world is world

king but BBM is still not working I gives the same message

I cannot set up an email account as well, its an enterprise set up and I put my info but its not working???

thanks for the reply

[prince2012]

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sarahlaura wrote:

I already have BB ID App world is world

king but BBM is still not working I gives the same message

I cannot set up an email account as well, its an enterprise set up and I put my info but its not working???

thanks for the reply

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Hi sarahlaura

Welcome to BlackBerry Support Forums

Do you have a BlackBerry Data Plan on your Account ? In order to use BBM and Email service we need BlackBerry Data Plan on our account. On your Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Services = ? what is the status.

[sarahlaura]

Its says not connected , I guess I have to call wind to set it up.

thank you

[prince2012 · Accepted solution]

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sarahlaura wrote:

Its says not connected , I guess I have to call wind to set it up.

thank you

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Hi sarahlaura

                          You are  Welcome, So please Call your Carrier Wind and let them activate BIS on your account if you don't have that.