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New Contributor
et22253
Posts: 3
Registered: ‎10-10-2008
My Device: Not Specified
Accepted Solution

Cannot figure out what my BB email address is.

New to BB and trying to configure my email.  It keeps telling me I already have an account.  Where do I find out my account info as I have looked all over for it.  I know the phone is getting messages.
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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot figure out what my BB email address is.

Is this a device you bought used?

 

Do you have a BB Data Plan?

 

Look at Options > Advanced > Default Services. Is there an email address or two listed there?

Then the previous user did not remove his account from the device first. You can't use his.

 

You will need to call the previous owner and ask them to call their carrier and ask to have the PIN of that BB removed from his account.

 

Then you can create your own BIS account with the carrier.




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New Contributor
et22253
Posts: 3
Registered: ‎10-10-2008
My Device: Not Specified

Re: Cannot figure out what my BB email address is.

This is a new device.  It is also an upgrade from my old phone with Sprint.

 

I did sign up for the BB Data Plan but after checking find that it will not become effective until my monthly statement date later this month.  That may explain my problem.

 

I did check the Default Services as suggested and there is nothing there....empty.

 

I will give Sprint a call and see if the effective date is the problem.  Thanks for the help.

 

et

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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot figure out what my BB email address is.

Your Data Plan if enabled on your account normally becomes active within 24 hours, and usually within two hours.

I don't know why they told you about some statement date, that is hogwash.

 

So--how are you receving email, then? Look at Options > Advanced > Service Books. Do you see anything at all listed there?

Do you see any email addresses listed with the @ symbol?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
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Forums Advisor III
lorriem1222
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: Cannot figure out what my BB email address is.

I assume Sprint was being the nice guy here and telling him the data plan won't become active until his next billing cycle so he won't have to pay the monthly charge for a partial months use.
~Lorrie~ Master of All Things Blackberry!
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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot figure out what my BB email address is.

[ Edited ]

lol, personally I would not assume that. Since when did anyone hear a carrier say, "oh that will cost you money, honey, maybe you need to wait to order that service? Let's put off three weeks."

 

And, Sprint knows how to prorate a bill. I am positive.

Message Edited by JSanders on 10-11-2008 07:06 AM




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
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Forums Advisor III
lorriem1222
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: Cannot figure out what my BB email address is.

I thought maybe, just maybe a cell phone carrier might actually do the right thing! Silly me, I should have known better!
~Lorrie~ Master of All Things Blackberry!
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New Contributor
et22253
Posts: 3
Registered: ‎10-10-2008
My Device: Not Specified

Re: Cannot figure out what my BB email address is.

Mystery is solved.  Sprint will not activate (even if I offer to pay extra) my new Data Plan until my account closing date later next week.  At that point I suppose everything will magically appear and work properly. 

 

Seriously though, I have most of the features working on my new BB and love it.  Way better than the old Sanyo I had been using.

 

Thanks for the help.

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