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spikedotcom
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spikedotcom
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Cannot locate/access device analyzer

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‎12-26-2012 01:13 PM

Please assist, how do I access the device analyzer on 9360/7.1.0.336
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Wolf359
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Re: Cannot locate/access device analyzer

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‎12-26-2012 01:32 PM

Does this work?

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=4CB12520F7282EDDAA0AAF096B6728AD?...

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spikedotcom
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Re: Cannot locate/access device analyzer

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‎12-26-2012 01:44 PM

After I hold ALT and type BBDA, no message appear
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Re: Cannot locate/access device analyzer

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‎12-26-2012 01:47 PM - edited ‎12-26-2012 01:47 PM

Check out workaround / resolution # 2  Do you have corporate email on the phone?

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spikedotcom
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spikedotcom
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Re: Cannot locate/access device analyzer

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‎12-26-2012 01:48 PM

I'll try that. I don't have a corp email on my phone
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Wolf359
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Re: Cannot locate/access device analyzer

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‎12-26-2012 01:49 PM

I also found this link:

http://supportforums.blackberry.com/t5/BlackBerry-Curve/BlackBerry-Curve-9220-OS-7-1-0-337-Missing-b...

It refers to an upgrade too.

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spikedotcom
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Re: Cannot locate/access device analyzer

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‎12-26-2012 01:55 PM

I probably have to upgrade my OS, however when I try to ugrade, I get a message telling me that my OS is up to date.
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Wolf359
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Re: Cannot locate/access device analyzer

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‎12-26-2012 02:03 PM

Have you checked here:

http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

 

If there is an update, I use this guide to upgrade:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

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spikedotcom
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Re: Cannot locate/access device analyzer

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‎12-26-2012 02:11 PM

Thanks for your help. I'll give it a shot.
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