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New Contributor
Posts: 3
Registered: ‎09-01-2008
My Device: Not Specified

Cannot open attachments on Curve 8320

I really could use some help on my new Curve 8320. I had this identical phone up until my charging and syncing port broke away from my phone. I was not able to transfer my data from my old phone to my identical new model. I have gotten all transferred to the same set up but i am not able to get the attachments to open. I keep getting "this attachment type can not be viewed on your device" I have searched and similar problems have been raised but the responses have not resolved my problem. On my new phone I have the blackberry service 4.5.0 and the Documents to go 1.002.016 installed. I have wiped the phone clean, reinstalled and have made sure that all have permissions to the "allow" status. The funny thing is my old phone that did open all attatchments with no problem had the blackberry attachment service loaded but not the Documents to go.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cannot open attachments on Curve 8320

Hi and welcome to the forums,

What carrier did you download OS 4.5 from. I wasn't aware that any carriers had released it?

Let me know,

Thanks

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Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: Cannot open attachments on Curve 8320

Device OS 4.5 has been out for about a month in Australia...

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Guru I
Posts: 19,007
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Cannot open attachments on Curve 8320


Bifocals wrote:
What carrier did you download OS 4.5 from. I wasn't aware that any carriers had released it?

Hello,

please read my post, it's the most up-to-date list I know about 4.5.

http://supportforums.blackberry.com/rim/board/message?board.id=8300&thread.id=6807




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New Contributor
Posts: 3
Registered: ‎09-01-2008
My Device: Not Specified

Re: Cannot open attachments on Curve 8320

It was downloaded from Orange UK.