09-16-2010 02:08 PM
I have a Blackberry Curve 8520 on pay monthly with Virgin Mobile. My messages and mail have worked fine for approximately one month, but now even though I am notified when an email arrives when I click on the envelope icon from the home page to read it, I am just taken to my SMS messages and cannot read my mail. Any help much appreciated. Thanks
09-17-2010 04:15 AM
Hi ahd Welcome to the Forums!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts. If it still does not work, then you should contact your carrier for formal support.
Good luck and let us know!
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.