11-18-2008 03:28 PM
My BB was working fine, then last week this symptom developed:
I can send email but not to any email address that is in my address book (Outlook 2003); I receive all email on my BB. If I delete someone from my address book, then my BB will send email to them. (I have a BB Curve 8310 with GPS using Desktop Manger 4.6) Very annoying. Help!
11-18-2008 05:35 PM
Hi and welcome to the forums!
Please Go to options/security/and see if content protection is enabled. If it is please disable it.
Thanks,Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
11-19-2008 10:22 PM
11-20-2008 10:41 AM
BB Options/Security Options/General Settings/Content Protection was disabled all along. Strength was 'strong'. Include address book: No
Green box will be clicked once resolution achieved.
11-20-2008 11:35 PM
You cannot email the contact when you are composing an email and you type the contacts name?
If you go to addresbook and select a contact and either select email the contact or call the contact
does that work?
First try the battery pull listed and see if it works normally. If not your addressbook
may be corrupt on the BB. Use the link provided to restore the database;
Battery pull:No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed,
Let us know,
11-24-2008 01:37 PM
11-25-2008 01:18 AM
Some of the articles in the knowledgebase are from older version's of the desktop software.
"Double-click Intellisync. The Intellisync window opens. Click Configure PIM"
When the procedure refers to intellisync regarding the Desktop: it's now the SYNCRONIZATION option.
So the procedure is telling you to go to the Synchronization Configuration option, and reset the
Outlook options to sync, (calendar ,tasks, notes, addressbook).
11-25-2008 12:18 PM
Tried to follow the instructions as best as possible but seem to have simply wiped out my Address Book and most of my calendar. Backed up these files first. After the wipe out, restored them: problem persits.
What may be needed is to copy the address book to a new file and use it?