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New Contributor
Posts: 2
Registered: ‎03-17-2013
My Device: Curve 8900

Cannot use BBM while roaming

Hello

I'm now roaming in the USA and my I want to use BBM via WIFI but its not working

the status as following :

blackberry internet service :not connected
blackberry enterprise server not connected
and when I go to host routing table it says "no entries "

is there a way I can solve this ?

Thank you

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Cannot use BBM while roaming

Hello hosam37r, 

 

Welcome to the forums. 

 

Sorry to hear about your issue. Do you currently have a SIM card inserted in your device? Do you currently have an active BlackBerry data plan? Some wireless service providers require you to have an active data plan in order to use services over Wi-Fi.  Have a look at this article which may provide some additional information. 

 

Services that are available over a Wi-Fi connection

 

 

 

-SR

 

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New Contributor
Posts: 2
Registered: ‎03-17-2013
My Device: Curve 8900

Re: Cannot use BBM while roaming

hello

thank you for replying

yes i have an active data plan

but i'm in roaming now

and for some reason my host routing table is empty