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Contributor
Jc18able
Posts: 12
Registered: ‎04-25-2013
My Device: BB 9360 Apollo

Re: Cant install update

 Stil getting the same error about the activate subcription

 

Should I try with Loader.EXE?

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Hall of Famer II
sdgardne
Posts: 48,533
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Cant install update

You can, but you will get the same error...are you 1000000% positive that you totally removed your PC from any Internet access?

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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
Jc18able
Posts: 12
Registered: ‎04-25-2013
My Device: BB 9360 Apollo

Re: Cant install update

Yes, my pc doesnt have wifi, I turned the router off and even disconnected the ethernet cable, and still getting the same error, I tried with Loader.EXE but I get the same problem from my first post.

 

 

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Hall of Famer II
sdgardne
Posts: 48,533
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Cant install update

Strange...very strange...OK, then with your PC still disconnected from the Internet. Try shutting it down (full shut down) and then booting it back up. Then, still again with it disconnected from the Internet, try the install yet again.

If it continues to get the error...then I'm stumped...and can only guess that you should perhaps try a different OS package.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
Jc18able
Posts: 12
Registered: ‎04-25-2013
My Device: BB 9360 Apollo

Re: Cant install update

[ Edited ]

Hey!

 

I finally updated my OS :smileyvery-happy:

 

I followed these steps one by one and it worked

 

http://alaasdk.wordpress.com/2011/09/24/how-to-upgrade-install-blackberry-os-without-having-active-s...

 

I had some errors (Loader.exe crashing, freezing) at step 7 when I was trying to open the Loader.exe but after a few times it worked!

 

and I want to thank you for your time, dedication and pantience!

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Hall of Famer II
sdgardne
Posts: 48,533
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Cant install update

Well, I'm glad you found something that worked. It's odd, and I've done what I recommended many many times with a likewise non-BIS activated device, and it worked fine. It is strange that something more drastic was required in your case, but I'm glad you found it.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.