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Contributor
Posts: 14
Registered: ‎03-05-2009
My Device: Not Specified

Certain letters not responding

I just picked this phone up 2day 8530.  When I go to text or add contacts certain letters dont work like b,n,y,u etc how do i fix this or did I get a bad phone?

Hall of Famer II
Posts: 50,726
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Certain letters not responding

Hi and Welcome to the Forums!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
Posts: 14
Registered: ‎03-05-2009
My Device: Not Specified

Re: Certain letters not responding

i did a hard reboot and nothing same problem.

Hall of Famer II
Posts: 50,726
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Certain letters not responding

Did it ever work OK? If so, what changed just before it stopped working? A new Theme? Some new app? Some update? The tiniest thing could be causal.

 

If nothing above applies, then the diagnostic activity is tedious...reinstalling your OS from scratch and adding nothing. Then adding things one at a time very slowly until the behavior returns...indicating the culprit.

 

Given how new your BB is, if nothing above applies, then I do advise taking it back in...there's no need to struggle with this type of thing with a brand new device.

 

Cheers!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 14
Registered: ‎03-05-2009
My Device: Not Specified

Re: Certain letters not responding

Took it back this morning they gave me another one so far so good