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New Contributor
Juanca4
Posts: 2
Registered: ‎11-29-2012
My Device: Curve

Change of Password not accepted by my BB

Dear Specialist,

 

After cleaning my current SIM card and reinstalling my BB did not recognize the current SIM card and requested my Password. Since I did forgot it I did create a new one. After restarting many time my BB device I am now at the 9th attempt and continuously the new password is rejected. For your info the surname and e-mail is 100% correct.

 

Could you please help me?

 

BRgds,

 

Juanca4

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Change of Password not accepted by my BB

Hi Junanca4

 

Welcome to BlackBerry Support Forums.

 

 

Though I am not an Specialist but still , Sometime if  you  have a mixture of different characters in our password,and probably  you are not able to enter those on the Device  keyboard. For example , if your password is 

 

jun123

  • And you enter j >  u  > n >  alt  >  1 > 2 > 3
  • then  the actual result will be
  • jun1er
  • However you must enter
  • j  > u  > n > alt  > 1  >  alt  > 2  > alt  > 3

 to get jun123 on your device.

 

So while on the BlackBerry  keyboard you may  think you are typing  jun123, you are actually typing jun1er.

 

You need to type the Correct password that you had set or else after entering incorrect  password one more time will result in complete device wipe deleting all data within your device.

 

 

Prince

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New Contributor
Juanca4
Posts: 2
Registered: ‎11-29-2012
My Device: Curve

Re: Change of Password not accepted by my BB

Dear Prince,

 

You will not believe it, but the SIM card was simply wrongly placed. I cannot believe that BB did not find a Pokejoke solution for this, it should be the same as inserting a Memory Card, you can do it in just one way: the right way.

 

In any case, many thanks for your great and prompt support,

 

Best Regards,

 

Juanca4