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BlackBerry® Curve™

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New Member
JT_Harmon
Posts: 1
Registered: ‎06-17-2013
My Device: Blackberry Curve 8530
My Carrier: Verizon Wireless

Charging Problem

I have a Blackberry Curve 8530. It will not charge. I have tried different cables, batteries, plugs, etc. with no success.

I have restored it once and updated it to version 5.0.0.508.

Any ideas?
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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Charging Problem

Hey JT_Harmon,

Welcome to the BlackBerry® Support Community Forums.

 

When you connect the BlackBerry to a PC does the BlackBerry Desktop Software detect the BlackBerry smartphone is connected? 

If yes and you have more that half battery life, I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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