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Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><
Accepted Solution

Clearing Voice Mail Counter

I read where someone had this same problem...... but the carrier had to help him with it. My CURVE 8330 says I have 3 voice mails when i only have one.  Have done the battery pull, etc.   No change.  Do i have to go through the carrier to get a BB reset? i dont want to lose my info on my calendar. Last time they reset it - I lost info in my calendar and had to redo it all manually. Any help would be appreciated! I am about a one month old Crackberry Addict!

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Forums Advisor III
lorriem1222
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: Clearing Voice Mail Counter

Have you tried calling your phone from another phone and leaving yourself a voicemail. Then calling your voicemail from your BB and seeing if it clears?
~Lorrie~ Master of All Things Blackberry!
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Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: Clearing Voice Mail Counter

yes. 

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Super Contributor
jrdante
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: Clearing Voice Mail Counter

 

Call your voicemail>>>enter your password>>>listen to messages>>>exit the system using the prompts.  For example "press * to exit."  I have seen this work on occasion.

 

Let me know if this works for you. 

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John
Stevie Ray! 1954-1990

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Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: Clearing Voice Mail Counter

Thank you all for your help! I went to my voice mail and went to look for this * to disconnect that was suggest.  I had 2 SAVED messages. Well everytime I got a voice mail, it said 3 messages.  So I deleted the 2 saved ones and that worked!!!  It now is correct so apparantly, if you have saved or skipped messages, it shows up on the counter! Boy am i such a newbie!! Thank you all again!

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