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BlackBerry® Curve™

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New Contributor
jonah777
Posts: 3
Registered: ‎03-02-2013
My Device: Curve 8330
My Carrier: Telus

Computer won't detect BB Curve

Hi folks.

 

This has been an issue for some time now. My PC won't detect my BB Curve 8330. It used to, but one day it just stopped.

 

I just installed the latest BB Desktop Software (7.1), and I also upgraded to Windows 7 (and got the updates) and it didn't help. I've also restarted, pulled the battery, checked USB cords.

 

HEEEEEEELP!!!!

PLEEEEEASE!!!

 

Glenn

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New Contributor
Binay87
Posts: 9
Registered: ‎03-01-2013
My Device: BlackBerry 9900
My Carrier: Reliance

Re: Computer won't detect BB Curve

Please use desktop manager 5 and enjoy
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Hall of Famer II
sdgardne
Posts: 48,032
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Computer won't detect BB Curve


jonah777 wrote:

Hi folks.

 

This has been an issue for some time now. My PC won't detect my BB Curve 8330. It used to, but one day it just stopped.

 

I just installed the latest BB Desktop Software (7.1), and I also upgraded to Windows 7 (and got the updates) and it didn't help. I've also restarted, pulled the battery, checked USB cords.

 

HEEEEEEELP!!!!

PLEEEEEASE!!!

 

Glenn


Hi and Welcome to the Community!

 

To add to the all-too-brief reply you received above (which, interestingly, provided you with no guidance whatsoever as to how to actually carry out those instructions), I first recommend you research this list of troubleshooting articles...hopefully something will be useful:

  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
  • KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
  • KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 No PIN displayed in BlackBerry Desktop Redirector
  • KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
jonah777
Posts: 3
Registered: ‎03-02-2013
My Device: Curve 8330
My Carrier: Telus

Re: Computer won't detect BB Curve

Thank you for the suggestions. I went through and tried every one, to no avail.

 

The only thing I haven't tried is the first response above: re-installing Desktop Manager 5. Unfortunately, I don't think I have a copy of that software. Where would I get it?

 

Any ideas?

 

Glenn

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New Contributor
jonah777
Posts: 3
Registered: ‎03-02-2013
My Device: Curve 8330
My Carrier: Telus

Re: Computer won't detect BB Curve

Where can I get Desktop Manager 5?

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Hall of Famer II
sdgardne
Posts: 48,032
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Computer won't detect BB Curve

I also suggest this thread:


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.