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New Contributor
k3rn3l
Posts: 2
Registered: ‎10-17-2012
My Device: Curve 9330

Connecting 9330 and DM-- problems on Win7 64

Hi all,

I've been looking for answers with little luck. Just moved to a BB Curve 9330 OS 6 and had no problems getting service started and phone/wifi seems to work as expected. I could not, however, get the device to connect to my computer and talk to the desktop manager, newest version, even though it could see my old bb 8330. I try to manually update the drivers, pointing to the driver file in the x86/common files/research in motion/usb drivers/rimusbnt.inf and it tries to install but comes up with a device can't start (error 10) code.

 

Funny thing is that I can reboot with the phone tethered and it gets recognized on boot, but as the process progresses the OS drops it. I can also start a virtual session using a 32-bit linux instance and map the phone just fine using vmware drivers.

 

It seems that it must be a problem with the win7 64-bit drivers as I ended up going to my local phone store to get them to connect to the phone using an XP system.  I am using a Lenovo win7 home premium 64-bit.

 

Thanks for the help!

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Connecting 9330 and DM-- problems on Win7 64

Hey k3rn3I,

Welcome to the BlackBerry® Support Community Forums.

 

This issue may be related to the following article:

BlackBerry® Desktop Manager may display "Device connected none" on some Microsoft Windows® 7 64-bit computers

http://www.blackberry.com/btsc/KB20598

 

Also see the following article on How to check if a Windows system is detecting a USB connected BlackBerry® smartphone http://www.blackberry.com/btsc/KB28440

 

Thanks.

 

 

-HB

 

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New Contributor
k3rn3l
Posts: 2
Registered: ‎10-17-2012
My Device: Curve 9330

Re: Connecting 9330 and DM-- problems on Win7 64

Thanks for the feedback. I have upgraded the BIOS recently, and Win7-64 is detecting the device and tries to install the device but reports that no drivers are found. When I try to install drivers manually that also fails.