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New Contributor
willsecco
Posts: 3
Registered: ‎10-10-2012
My Device: Curve
My Carrier: 9330

Contact e-mail from Outlook

Hello,
I have the following problem on my BlackBerry, where I can use the system for almost a week without problems, after this period, I lose all contact e-mail saved from outlook, it's like losing synchronization server in my email.
Currently disposal of version 5 of the BlackBerry Curve, I use Outlook and the network provider (telephone company) is the TIM.

Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Contact e-mail from Outlook

Hey Willsecco,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you with this issue are you synchronizing your contacts wireless using BlackBerry® Internet Service with a Microsoft® Outlook® Web Access account or is the BlackBerry® smartphone activated to a BlackBerry® Enterprise Server?

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Please use plain text.
New Contributor
willsecco
Posts: 3
Registered: ‎10-10-2012
My Device: Curve
My Carrier: 9330

Re: Contact e-mail from Outlook

I'm using the service BlackBerry ® Internet Service with Microsoft ® Outlook ® Web Access account.

Even talked to the folks at Microsoft ®, but they say I should do with their own BlackBerry ®.

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Contact e-mail from Outlook

Hey Will,

 

Wireless contact synchronization with Microsoft® Outlook® Web Access is currently not available with BlackBerry ® Internet Service. Wireless contact synchronization is available for Yahoo!® Mail, MSN®, Gmail® and Alt-N integrations.

 

Your account may not be integrated as a Microsoft® Outlook® Web Access account if you previously had this option. Go to Setup> Select Email Settings or Email accounts> select Internet Mail account> Highlight the email address and click Menu key> Select Edit> Select Synchronization Options, is the option for contact synchronization available?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
willsecco
Posts: 3
Registered: ‎10-10-2012
My Device: Curve
My Carrier: 9330

Re: Contact e-mail from Outlook

I could not edit the contact, as suggested in the previous message. But I've been seeing that I use BlackBerry ® smartphone activated to a BlackBerry ® Enterprise Server.
See if you can help me.

 

thank you

Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Contact e-mail from Outlook

Hey,

 

If the BlackBerry® smartphone is activated to a BlackBerry ® Enterprise Server I would suggest contacting your BlackBerry® Enterprise Server administrator to report this issue.

 

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.